How can I contact GOAT?
If you believe you have inadvertently been charged this tax, please reach out to [email protected].
How does GOAT bidding work?
The main difference between the two is that on GOAT you can buy used sneakers, where as StockX only sells pairs that are brand-new. But the service works the same as StockX: You can bid on shoes or buy them instantly, and GOAT will also authenticate them before they’re shipped to you.
Does GOAT have a contact number?
We currently don’t have a customer service phone number but you can contact us 24/7 by submitting a support request.
Can I email GOAT?
If you’re having issues contacting us via our support form, please email us directly at [email protected].
Where does GOAT ship from?
We do not offer international shipping except for Canada. Orders are shipped from the GOAT USA premises located in Plainview, New York.
What are GOAT fees?
COMMISSION FEES The amount of the commission fee is 9.5% + seller fee for a seller in good standing. The commission fee can increase to 15% + seller fee and a maximum of 25% + seller fee depending on the number of seller cancellations and verification issues, as described in more detail below.
Does GOAT refund your money?
Once we process your return, we will refund you for the amount you paid for the item(s), less the shipping costs to and from you and less any priority processing fee paid. The refund will be in the form of GOAT Credit, which can be used on any future GOAT purchases, subject to certain limitations.
Does GOAT refund stolen packages?
A missing package investigation can take anywhere between 7-10 business days and you may be required to sign and return an affidavit, among other requirements. Approved claims may be refunded in GOAT credit to be used towards a future purchase to allow you to replace your lost item(s) as quickly as possible.
How long do GOAT orders take?
For orders placed after 11:00 AM PT, it typically takes 4-6 business days with standard shipping for the item to be delivered to a buyer located in the contiguous US.