How do I speak to someone at Kogan?

How do I speak to someone at Kogan?

The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. We have a dedicated Kogan Mobile Customer Care team answering phone enquiries to help you get the information you need from 8am to 8pm, 7 days a week.

Does Kogan have customer service?

The best way to get an INSTANT answer to your question is to visit our help centre. There you will find answers to hundreds of commonly asked questions, or you can contact our Customer Care team who will be able to assist you with your query.

Does Kogan come with warranty?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Is Kogan trustworthy?

A large number of buyers have been dissatisfied or disappointed. However, they offer legit and genuine products at cheaper prices. It is an online retail marketplace that strives to get you the products at more competitive rates than offline stores and other online sellers.

How do I claim Kogan warranty?

To lodge a claim:

1. Simply contact our Support team through your Kogan.com account dashboard and provide our team with a description of the fault.
2. Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.

What is kogans phone number?

1300 056 426
Kogan Mobile Customer Support If you cannot solve your enquiry through the Kogan Mobile Help Centre or self-service, the best way to get in touch with us is by calling 12 612 from your Kogan Mobile device, or 1300 056 426 from any device (8am – 8pm, 7 days a week).

How do I contact Kogan without an account?

If you cannot solve your enquiry through the Kogan Mobile Help Centre or self-service, the best way to get in touch with us is by calling 12 612 from your Kogan Mobile device, or 1300 056 426 from any device (8am – 8pm, 7 days a week).

How long does Kogan warranty last?

Kogan says: They’ll refund a faulty product within the first 6 months only. (Products over $1000, excluding consumables.) Australian consumer law says: Consumers can expect expensive items to last longer than 6 months and are entitled to a refund if they don’t.

How do I get a Kogan warranty?

How long is the Kogan guarantee?

Does my Kogan product come with a warranty card?

Your purchase through Kogan.com does not come with a “Warranty Card”, as we will not need this to assist you with a claim under warranty. If you are having trouble with your product, please feel free to contact our Support Team via your Kogan.com Order History for any assistance.

How do I contact Kogan’s customer care team?

You can get in touch with our Customer Care Team via your Kogan.com Customer Dashboard by clicking here. If you checked out as a guest or have an inquiry prior to purchase, simply click on “New Customer” when prompted to create an account.

How do I report a fault with my Kogan product?

Simply contact our Support team through your Kogan.com account dashboard and provide our team with a description of the fault. To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.

Does Kogan have an open phone line?

The Kogan.com Customer Care Team does not currently have an open phone line, however, our Customer Care Team will be happy to call you back if you prefer a phone call. When requesting a callback, please provide as much information about your enquiry as possible so that we can best assist. I can’t remember my password!