What does a front desk clerk do at a hotel?
A Hotel Front Desk Agent is usually the first person who greets you when you walk into a hotel. Their key duties include distributing room keys, registering guests and verifying reservations. They are also tasked with helping guests with any questions or complaints.
What are the job requirements for a front desk clerk?
Front Desk Clerk Responsibilities
- High school diploma or relevant qualification.
- A minimum of 2 years’ proven experience in a similar role.
- Good understanding of office administration and basic bookkeeping practices.
- Superb written and verbal communication skills.
- Excellent organisational and multi-tasking abilities.
How hard is a front desk job?
Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking.
What is the difference between front desk clerk and receptionist?
A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. With that said, there can be a lot of overlap between the two positions.
How do you describe a front desk job on a resume?
A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others.
What does a desk clerk do?
Desk Clerks work directly with the public, especially in the hospitality industry or at the front desk of various organizations. Their duties include greeting visitors, updating records, making appointments, offering advice and information, maintaining the premises clean and organized, and solving various problems.
Are receptionist and front desk clerk the same?
The difference between the front desk and the receptionist has to do with the scope of responsibility. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations.
What are the basic responsibilities of the desk clerk?
Are hotel front desks stressful?
Certainly, working at the front desk can be a stressful job as we are dealing with guests who are arriving after a long day of travel disruptions and frustrations and therefore prone to over-reaction to even the smallest challenges.
Is guest services the same as front desk?
The first person a guest meets when checking into a hotel is the guest service agent, sometimes also called a front desk clerk, front office agent, or guest service representative. As a guest service agent, you are responsible for the comfort of your guests.